Shipping Policy
costs & destinations
Currently, we only provide FREE shipping to the lower 48 states in the US(Except Hawaii, Alaska and Puerto Rico). And we DO NOT ship to PO BOXES or APO.
shipping time
In-stock orders typically ship the next business day, unless otherwise noted on the product page.
For in-stock orders, we'll provide tracking number within 5 business days. A shipping confirmation email will be sent to your email once the order has shipped. The carrier is UPS/FedEx. It may take 3-10 days for your shipment to be scanned by UPS/FedEx. For any third-party shipping, we cannot provide any additional shipping information or documentation.
shipping changes & order cancellation
Before shipping
Order Cancellation: No charge fee.
Change of Address: No charge fee.
Replacements and exchanges: No charge fee.
After shipping
Order Cancellation: If your order is shipped and cannot be modified, you may reject the package and 10% of the cost will be charged as a cancellation fee.
Change of Address: If you successfully change your address, $20 will be charged as a processing fee. If you fail to change your address, you may refuse the package and 10% of the cost will be charged as a reshipping fee.
Replacements and exchanges: If you successfully exchange the item, $20 will be charged as a processing fee. If you fail to change, you may reject the package and 10% of the cost will be charged as a reshipping fee.
order tracking
You can track your order and shipping & handling information on your account if you have registered one on us.cos-beauty.com. If you haven't registered on our site, you can also track your order here with your order number. For more shipping information, send an email to support@cos-beauty.com. We will get back to you in 24 hours.
If you haven't received the bike, however, the logistics order shows the goods have been signed. In this situation, please contact us in 3 business days. Otherwise, after 3 working days, we will no longer deal with this issue, and customers need to contact the corresponding logistics company to solve this issue.